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Where are you
located?
Do you have a storefront?
Do you deliver?
How much are your
wedding cakes?
Do you charge for a
tasting?
What should I bring to
the tasting?
I am having my event
outside and I think it'll be hot that day. Will that be a
problem?
I want to order wedding
cupcakes. Do you provide cupcake stands?
I
read/someone told me that it was cheaper to get a small display cake
with a bunch of sheet cakes to save money on my wedding. Do
you
do that?
Do you make fake cakes
(i.e. Styrofoam decorated to look like a real cake for display purposes
only)?
How do you suggest
storage of your
cakes/cupcakes?
Can
you make a cake that looks like a 3D monkey / car / teddy bear etc.?
Can you make
Gluten-Free?
What's the best way to
get a hold of you?
What is your
cancellation policy?
What is your refund
policy?
Q. Where are
you located?
A. Pick-up is available South of Market District, San
Francisco, California.
Q.
Do you have a storefront?
A. Not yet, but we are working towards it.
Q.
Do you deliver?
A.
Delivery is offered for a fee in the City of San Francisco, with
additional charges incurred once we leave the city limits.
Q.
How much are your wedding cakes?
A. Please visit our Couture
Cake page located under “Menu” for answers to this question.
Q.
Do you charge for a tasting?
A.
Complimentary tastings of cake flavors/fillings are offered during your
one-on-one consultation. Samples are baker’s choice and will
be
offered based on fresh cake we have available for events requiring a
minimum of 100 servings of cake (or a $400 minimum for cupcake
events).
Weddings and special events requiring
less then 100 servings (or will not meet the $400 minimum) are
encouraged to still contact us and to purchase a special 8 cupcake
baker’s choice tasting selection for $36. Your consultation
and
wedding cake design is, of course, complimentary via email or
telephone.
If you have a specific cake
and buttercream flavor you want to taste that is not available at the
time you’ve selected for your consultation, Beyond Buttercream would be
more then happy to make 6 cupcakes for you in up to 3 flavors of your
choice for $36, which will be deducted from your final total if you
choose to book your event with us.
Please
keep your tasting to 2 people maximum in attendance. Others
are
welcome to observe but their participation will be $20 per additional
person with no exceptions. Bringing additional people without
informing Beyond Buttercream makes for an uncomfortable tasting, so
please let us know in advance.
Q.
What should I bring to the tasting?
A. Any and everything you have that is an inspiration to you
for
your event. Pictures of the bridal gown, centerpieces,
invitations, save-the-dates, swatches of fabric, and anything else you
have in your wedding folder… in fact, bring the whole folder for us to
look at and discuss. Also, feel free to bring pictures of
cakes
you’ve looked at online, be it here or other sources. Having
as
much information about you and your day will greatly help Beyond
Buttercream design a truly unique couture cake.
Q.
I am having my event outside and I think it will be hot that
day. Will that be a problem?
A. Regular bakery icing is
generally made with shortening, which makes it more stable in hot
temperatures. Beyond buttercream only uses
100% real European butter in
our buttercream, so our cakes are affected by heat. It is
never
recommended to have any Beyond Buttercream cake left at an outside
venue in temperatures above 74 degrees or in direct sunlight for any
period of time, and if you are going to be serving your cake outside it
is recommended that it is kept inside somewhere cool and presented to
your guests just before serving.
Q.
I want to order wedding cupcakes. Do you provide cupcake
stands?
A. Not at this time, but check back in
the future for possible cupcake stand rental.
Q.
I read/someone told me that it was cheaper to get a small display cake
with a bunch of sheet cakes to save money on my wedding. Do
you
do that?
A. No. For perspective,
Costco and Safeway sell sheet cakes. Those are completely not
the
type of cake you get at Beyond Buttercream, which is why we hope you
choose us in the 1st place. We make every effort to
try and
carefully determine the servings you'll need for your day using
industry standard cutting charts stating that a wedding cake tier is 4"
tall, and a wedding cake serving is a piece of cake 1" x 2".
A
"sheet cake" is generally only 2" high, and may or may not have
filling. That means a "sheet cake" has 1/2 the servings as a
standard wedding cake! Not only does it look strange for a
few
guests to get a serving of cake that has 4 layers with 3 fillings and
the rest of the guests to get a slab of cake with no filling and a glob
of icing on it, you have to order twice the number of "sheet cakes"
because you are essentially serving your guests 1/2 of a normal piece
of wedding cake. So... no. At Beyond Buttercream,
our big
rectangle cake has as many layers, fillings, is as uniform in size and
height, and has the same quantity of ingredients as a big round cake,
thus is priced the same per serving.
Q.
Do you make fake cakes (i.e. Styrofoam decorated to look like a real
cake for display purposes only)?
Adding a single artificial tier to a cake to add height and drama is
acceptable, but we at Beyond Buttercream are prideful bakers and are
not interested in delving into the party rental store market.
As
such, we are unable to make a full, inedible Styrofoam fake cake for
display purposes. The additional artificial tier is only
slightly
discounted from what a real tier would cost as it takes the same mount
of time, skill and quantity of ingredients to decorate as a real cake.
Q.
How do you suggest storage of your
cakes/cupcakes?
A. All confections are to be kept
refrigerated but enjoyed at room temperature with a 3 day shelf
life.
Q.
Can you make a cake that looks like a 3D monkey/car/teddy bear etc.?
A.
Full cake sculpting is not a specialty of Beyond Buttercream.
It
is our experience that full sculpted cakes tend to be extremely cost
prohibitive to clients seeking them, but if you are interested in a
sculpted cake, our prices start at $250 regardless of the servings
needed and the price increases based on the complexity of the design
requested.
Q. Can you make Gluten-Free
cake?
Yes!
After lots of trial , error, blood, sweat and tears, Beyond
Buttercream is proud to offerour delcetable Gluten-Free
varities
of our Devil's food, vanilla bean, red velvet and lemon cake,
which we believe are so amazingly good, they are almost
indistinguishable in flavor and texture from our regular wheat cake.
Q.
What's the best way to get a hold of you?
A. Ccall
415-754-0184 during normal
business hours or you can send an email.
Please allow a few hours for a response.
Q.
What is your cancellation policy?
A.
All orders need to be paid in full per contract terms for Couture
Cakes. All other cakes and cupcakes must be paid in full at
least
24 hours in advance via credit card. Other payment
arrangements
can be made if a credit card is not an option, but please call us to
discuss.
Q.
What is your refund policy?
A. If you are unsatisfied with your cake (it
hasn't happened yet!), please
let us know so that we can work something out, but please do so within
24 hours of receiving your order and please be prepared to return the
uneaten cake you are unsatisfied with.
NOTE: All chargebacks
claimed with your credit card company will be reported by Beyond
Buttercream to all three credit reporting agencies as a delinquent
account and will be turned over to a collection agency for prompt
payment. This will have an adverse effect on your credit
report.
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